Socks5Proxy Refund Policy

When are refunds issued?

Refunds are processed automatically and displayed in your dashboard's transaction history with the refund amount and updated balance.

• If payment is made but the plan is not issued: The full payment amount is refunded to your balance.
• If errors occur during activation: Your full payment amount will be refunded to your balance.
• If only some IPs are issued: The balance will be refunded for the number of unissued IPs.

Where do refunds go?

Refunds go to account balance for immediate reuse. Top-up balances and bonuses are service credits, not withdrawable.

What happens to active plan allocations?

Active plans begin immediately upon payment with assigned IPs, so cancellations or refunds for unused periods aren't available. Report connection issues via dashboard support first. We'll investigate and compensate unused time if the issue originates from our service.

What if the deposited amount differs?

If the sent amount differs from the instructed quantity or is sent after the application time, the balance is updated based on the received amount after verification. Providing the transaction ID (TXID) via dashboard support speeds up the process.

What if my account is suspended for prohibited use?

Accounts suspended for prohibited use under the Terms of Service may not receive refunds for remaining periods or balances.